microsoft display dock hdmi to dvi doesnt work

Please check whether power cord is connected or not, or you can use the same power cord attached in another product.Unplug and plug 2-terminals again to ensure all the pins aren't bent. Check if the signal cable (VGA / DVI / HDMI / DisplayPort) is well connected and confirmed another end of the output cable has been firmly connected to computer input port (graphics card).Make sure the power button on the front panel is normal for boot.No display after turning monitor ON (not boot, black screen & no power lights) Enter safe mode to adjust resolution or refresh rate which the other LCD can support.Press and hold the 'MENU' key and select MENU > System Setup > Restore factory mode (Reset)> select 'Yes' If you press the OSD button and menu shows, please use function to return to the initial value of screen.Connected LCD monitor to the other computers (PC / Notebook) to confirm whether it is normal.Replace other identical signal cable (VGA / DVI / HDMI / DisplayPort) to take cross-test.The MENU button's position depends on different models NOTE: If this model doesn't have the button, please press 'MENU' to enter OSD menu. Press to select corresponding mode (If this model has a variety of input ports) -> Select the correct input port.Unplug and plug 2-terminals again to ensure all pins aren't bent. Check if the signal cable (VGA / DVI / HDMI / DisplayPort) is well connected, and confirmed another end of the output cable has been firmly connected to computer input port (graphics card).Press any key (Enter key / Power key) or move the mouse to wake it up. Make sure if the operating system had entered hibernation, sleep or power-save mode.No display after turning monitor ON ( screen is black but power supply lights is ON) To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about Troubleshooting for No display on LCD Monitor LCD Monitor Troubleshooting - No display after turning monitor ON

Microsoft display dock hdmi to dvi doesnt work